Last updated 4 August 2026
Who this policy covers
This policy explains how Flat Roof Patios Perth handles personal information collected through this website. It applies to enquiry forms, phone calls and emails that come from the site.
We handle personal information in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). Where a small business is not strictly bound by that Act, we still work to those principles because they are the sensible standard.
What we collect
We only collect what we need to quote and build a patio. When you send an enquiry through the form on this site, that means the details you type into it.
We do not ask for and do not want financial details, identity documents or sensitive information through this website. Please do not send them through the enquiry form.
- Your name
- Your phone number
- Your email address
- The suburb the job is in
- What you tell us about the job, including any notes about the space
- Basic technical information your browser sends, such as the pages you viewed
Free site measure
Every figure on this page changes once someone looks at your fascia, your slab and where the water goes. That visit costs nothing.
Why we collect it
The short answer is so we can call you back. Your name and phone number let us reply, your suburb tells us whether the job is in our service area, and the job details let us arrive at the site measure prepared.
We also use enquiry information to prepare a written quote, to arrange access and timing for a site visit, and to keep a record of what was discussed if the job goes ahead.
If you do not give us these details we may not be able to respond to your enquiry or quote the work.
How your information is stored
Enquiries submitted through this site are sent to our business email and held in the systems we use to run the business, such as email and quoting records.
Access is limited to the people who need it to answer your enquiry or carry out the work. We take reasonable steps to protect information from misuse, loss and unauthorised access, including password protection on the accounts that hold it.
No system connected to the internet is completely secure, and we cannot promise otherwise. We keep enquiry records only for as long as there is a business or legal reason to hold them, then delete them.
Still deciding
You do not have to have settled on anything to book a measure. Most people use it to find out what their block will actually take.
Accessing, correcting or deleting your information
You can ask us what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it. There is no charge for making a request.
Email or call using the details below and tell us what you want done. We will confirm who you are before acting on the request, and we will respond within a reasonable time, normally within thirty days.
In some cases we may need to keep certain records, for example where a contract or a building permit requires it. If that applies we will tell you which information we are keeping and why.
Complaints
If you think we have mishandled your personal information, contact us first. Tell us what happened and we will look into it and reply.
If you are not satisfied with our response you can take the matter to the Office of the Australian Information Commissioner, which handles privacy complaints in Australia.
Talk to the experts
If you would rather ask than read, ring us. Most of what is on this page takes about a minute to cover on the phone.
Changes to this policy
We may update this policy from time to time, for example if the way we handle enquiries changes. The current version always sits on this page.
This version was last updated on 4 August 2026.
How to contact us about privacy
Privacy questions and requests go to Flat Roof Patios Perth at the contact details below.
Go to the contact page